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Conditions of Sale

The present General Conditions of Sale (hereinafter, General Conditions) discipline the purchase of the Products, made at a distance, through a telematic network, from the website https://www.imagicom.it (hereinafter, the Website).
Owner of the Website Imagicom S.r.l. (hereinafter, Imagicom) VAT no. 03107730404.

Acceptance of the general conditions of sale

All purchases of products made through the Website (hereinafter, the Purchase Contracts) by users accessing it (hereinafter, Customers) are governed by these General Conditions as well as by the Code of Consumption (Legislative Decree no. 206/2005), section II Distance contracts (Articles 50 - 67) and by the rules on electronic commerce (Legislative Decree no. 70/2003).
With the conclusion of the Purchase Contracts, according to the procedure, the customer accepts and undertakes to observe the present General Conditions. Therefore, the Customer is requested to carefully read the present General Conditions before carrying out any operation of purchase, and once the purchase process provided by the Website is completed, to print them or anyway to keep them, according to the preferred modes.
Imagicom may change the contents of the General Conditions at any time and without notice, the Contracts of Purchase will be subject to the General Conditions posted on the Website at the time of the order of purchase by the Customer.

Products

http://www.Imagicom.it is an e-commerce website.
All the products offered are illustrated in detail in the home page of the Website, inside the respective sections, divided by product categories.
The visual representation of the Products on the Website, where available, normally corresponds to the photographic image of the Products themselves and has the only purpose of presenting them for sale, without any guarantee or commitment by Imagicom, about the exact correspondence of the image shown on the Website with the actual Product.
In the event of a difference between the image and the written product card, the written description of the product card shall always be binding.

Purchasing procedure

The Customer can buy the Products listed in the Imagicom electronic catalogue, shown in detail in the home page of the Website http://www.Imagicom.it in the respective sections by category of product, as described in the relevant information sheets contained in the Website, respecting the technical procedures of access described therein.
The publication of the products displayed on the Website constitutes an invitation to the customer to formulate a proposal as contract of purchase. The order sent by the customer has value of contractual proposal and implies full knowledge and complete acceptance of the present General Conditions.
The correct reception of the proposal of the customer is confirmed by Imagicom by an automatic reply sent to the email address supplied by the Customer and confirms only the correct reception of the proposal. This confirmation message will indicate an "Order Number", to be used in each subsequent communication with Imagicom. The message will list, in addition to the information required by law, all the data entered by the customer which undertakes to verify their correctness and communicate any correction.
Any increases in expenditure determined by data errors non promptly reported, will be for the exclusive responsibility of the customer.
Each order can be checked by the customer on the Website, in his own personal area, immediately after the dispatch of the order itself and can be cancelled until the time in which it will be sent to the warehouse for the preparation.
It is possible that the products offered may be occasionally non available, in this case, where the products selected by the customer are not, in whole or in part available, the order will be sent with the products available after communication sent to the Customer regarding the products not available.
Payments with credit card and PayPal only require an authorisation (See Methods of Payment) or a reservation of the amount without any actual charge at the moment in which the customer enters the order. The payment is therefore actually charged to the customer only in the moment in which the products are delivered to the courier responsible for shipping. In this phase Imagicom will also issue the invoice relating to the order.
This implies that in case of cancellation of the order by the customer (via reserved area or through the Customer Service) no amount will be charged to the Customer and therefore Imagicom should not make any refund.
Each purchase contract concluded between Imagicom and the Customer shall be deemed as concluded with the acceptance of the order by Imagicom that has the faculty to accept or not accept, at its own discretion, the order sent by the customer, who may not complain or claim for compensation, in the event of non-acceptance of the aforesaid order.
In particular, Imagicom reserves the right not to accept proposals for purchase and to cancel orders that do not give sufficient guarantees of solvency or where - also as a result of the checks with the circuit that manages payments with credit cards - there are anomalies in the transactions and in the means of payment used by the customer.
The confirmation of the order is given to the customer at the moment in which the Products are delivered to the courier responsible for shipping with the relevant invoice.

Prices of the products

All the prices of the Products are clearly indicated on the Website.
Delivery costs are adequately highlighted at the moment of the order.

Methods of Delivery and Costs

Imagicom delivers in all the countries mentioned on the Website and the delivery will take place without an appointment.
The cost and delivery times will vary according to the place of delivery:

  • a) In Italy, the shipping cost is equal to 6€ with delivery time estimated in 48/72 hours.
  • b) In Bulgaria, Denmark, Finland, Norway, Poland, Czech Republic, Romania, Slovakia, Slovenia, Sweden, Switzerland and Hungary the shipping cost is equal to 15€ with delivery time estimated in 3/5 working days.
  • c)In Austria, Belgium, France, Germany, Luxembourg, The Netherlands and Spain the shipping cost is equal to 20€ with delivery time estimated in 3/5 working days.
Imagicom issues the invoice of the Products purchased in the moments in which the Products are delivered to the courier for shipping, sending it via e-mail to the customer. Th invoice is issued according to the information provided by the Customer. No variation of the data will be possible after the invoice has been issued.
No liability to any title, can ever be ascribed from the customer to Imagicom in case of delay in the execution of the order or in the delivery of the Products under the Contracts of Purchase.
The Products ordered will be sent to the address specified by the customer.
Deliveries will be made from Monday to Friday during normal office hours, excluding local national holidays. The delivery shall be deemed to be completed when the Product is made available to the Customer at the address specified in the order form. In case of non-delivery due to the absence of the consignee at the specified address, the courier will send a mail alert and try to deliver the next day.
In case of impossibility to perform the delivery even the next day due to the absence of the consignee, the Customer Service will attempt to contact the Customer in order to schedule a new delivery. In the case in which the Customer Service should not be able to contact the Customer for the next 10 days or in the case of further impossibility of delivery for the absence of the recipient, the Products ordered will be returned to Imagicom. At the time of delivery of the Products by the courier commissioned by Imagicom, the Customer is requested to scrupulously check:
  • a) That the anti-burglary label is intact and the package is not damaged or otherwise altered.
  • b) That the number of pieces delivered corresponds to what is indicated in the transport document.

Any damage to the anti-burglary label, to the packaging and to the Products or the mismatch of the number of parts/packages or of the indications, must be immediately notified by the Customer, who will contact Imagicom through the Customer Service by specifying the order for which he is experiencing these problems.
In cases of force majeure, unavailability of means of transport, as well as unpredictable or inevitable events that would cause a delay in the delivery or make deliveries difficult or impossible or cause a significant increase in the cost of delivery for Imagicom, the same will be entitled to fractionate, cancel or postpone, in whole or in part, the expected delivery or to terminate the Contract of Purchase. In these cases, Imagicom will provide timely and adequate notice of its determinations to the email address indicated by the customer and the latter will be entitled to a refund of the price already paid if any, excluding any further claim, under any title, against Imagicom.


Methods of Payment

The payment of the purchased products is carried out through PayPal according to the procedures specified below: PayPal, part of eBay group, offers a fast and safe online payment system.
Once the payment with PayPal has been completed, the purchaser will be redirected to the PayPal website where he can access his account by entering the personal e-mail address and the password.
After registration it is possible to make payments via PayPal without having to re-insert the data, also for the subsequent purchases.
By choosing to pay with PayPal the amount is debited directly on your credit card (Visa, Visa Electron, Mastercard) or prepaid card. PayPal protects the information of the purchaser as financial information are not communicated.
A confirmation e-mail will be sent from PayPal for every transaction made with this method.
It should be noted that the amount of the order is charged on the PayPal account at the time of acceptance of the order by the courier. In the phase of insertion of the order on the Website, we will simply carry out an authorization request in order to check availability on the PayPal account of the customer, with no charge.
In case of cancellation the amount is refund on the PayPal account of the customer.


Right of cancellation

Purchases made on the Website http://www.Imagicom.it are governed by these General Conditions and by the Italian law on mail ordering and distance selling.
Within the meaning of art. 64 and subsequent of the Legislative Decree no. 206/2005 (Code of Consumption), the Customer consumer (i.e. a person who buys goods for purposes not related to his professional activity, without indicating a VAT number) has the right to cancel the purchase contract for any reason and without explanation, under the conditions set out below.
To exercise this right, the customer must send a communication in this sense by registered letter, within 14 (fourteen) days from the date of receipt of the goods.
The substantial integrity of the good to be returned is an essential condition for the exercise of the right of cancellation. It is however sufficient for the good to be returned in the normal state of conservation. Once verified the integrity of the good returned, Imagicom will reimburse the client the whole amount paid for the Products referred to in the Purchase Contract cancelled within and not later than 30 (thirty) days from the return of the Products themselves.
Imagicom will refund the entire value of the order, or part of it if the cancellation was partial, by bank transfer or by other modalities agreed upon between Imagicom and the Customer.
It should be noted that in accordance with the relevant legislation in force, Imagicom will refund to the Customer the amount paid by the latter as price of the Products.
Any expenditure for the return to Imagicom of Products subject of cancellation will be charged to the Client .

Non-conformity of products and defective products

All communications or any Customer complaints against Imagicom related to Purchase Contracts, must be communicated through the appropriate contact form available in the reserved area.

Notifications and complaints

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Intellectual Property Rights

All trademarks (registered and unregistered), as well as every and any work of the intellect, distinctive sign or denomination, image, photo, written or graphic text and more generally any other intangible asset protected by laws and international agreements in the field of intellectual property and industrial property reproduced on the Website are the exclusive property of Imagicom and/or its licensor, without that any right over them derives from accessing the Website and/or stipulating Sales Contracts.
Any use, even only partial, of the same is prohibited without the prior written permission of Imagicom and/or its licensor, in favour of which all exclusive rights are reserved.

Jurisdiction

Any dispute relating to the interpretation and execution of the contracts concluded in adherence to these general conditions will be resolved before the competent judicial authority in accordance with the legislation in force in the case of “consumers” customers, while for "professionals” customers any controversy will be submitted to the exclusive jurisdiction of the court of Rimini.


Customer Service

Do you have any doubts or questions? Contact us!
Tel +390541736566
Email marketing@imagicom.it

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